The legal relationship and any agreement between BR-Performance (B & C Consulting BV, company number 0819.957.826, trading under the name “BR-Performance”, with registered office at 2830 Willebroek, Molenweg 94, Unit 2) and the customer are governed exclusively by these general terms and conditions, unless expressly agreed otherwise in writing and mutually acknowledged.
These general terms and conditions are always available on the website:
http://www.br-performance.be/nl-be/verkoopsvoorwaarden/.
The version applicable at the time of ordering shall apply. By placing an order or purchasing services or products from BR-Performance, the customer confirms having read and accepted these general terms of use and sale.
BR-Performance reserves the right to amend these terms and conditions at any time. Under no circumstances shall the customer’s own general terms and conditions apply. Should any provision be declared invalid, the remaining provisions shall remain fully applicable.
Publicly available information provided by BR-Performance (including via its website) is of a general nature and subject to updates and changes. Such information is not tailored to personal or specific circumstances. BR-Performance reserves the right to modify the characteristics of its services and products.
All quotations are inclusive of VAT, non-binding, and valid for 14 calendar days from the date of issue, unless otherwise agreed.
Quotations are based on current prices and tariffs and are calculated on the basis of:
Labor hours are estimates only. If the estimate is exceeded by more than 30%, the customer will be informed in advance in accordance with Article 3.
Quotations are only binding once signed or clearly accepted by the customer, who must be properly identified. Any accepted quotation or order constitutes a payment obligation.
Orders for non-software products or parts are customer-specific. These must be fully prepaid, even in case of later cancellation.
BR-Performance shall only perform services after an on-site inspection of the vehicle. If the vehicle proves unsuitable, BR-Performance may refuse service without liability. Any on-site test is performed at the customer’s own risk.
Prices are indicative, expressed in euros, inclusive of VAT and exclusive of shipping and administrative costs. Prices applicable at the time of order apply.
Orders are processed subject to availability. BR-Performance may refuse orders in case of abuse or bad faith.
Cancellations must be made in writing and are only valid after written confirmation. Ordered parts remain payable. Missed appointments without 24-hour notice incur a €75 fee.
Once installation has begun, cancellation is no longer possible.
Additional services (including labor, programming, installation) are invoiced separately. If costs exceed estimates by more than 30%, prior notice is given.
All obligations of BR-Performance are best-effort obligations. Result obligations are explicitly excluded.
Delivery takes place after full payment. Delivery times are indicative only and do not entitle the customer to compensation. Vehicles must be insured, road-legal, and safe. Storage fees may apply if the vehicle is not collected on time.
In case of non-payment or contract breach, BR-Performance may terminate the agreement and claim a fixed compensation of 30% of the order value, without prejudice to higher damages.
● Immediate inspection upon delivery is mandatory.
● Complaints must be notified by registered letter within 5 days.
● A voluntary satisfaction guarantee applies only to Stage 1 software-only tuning and only for consumers.
● No performance guarantees apply to Stage 1+, Stage 2, Stage 3 or hardware-supported tuning.
● Liability is strictly limited to direct damage and capped at €25,000, except in specific insured cases.
BR-Performance is not liable for data loss, ECU locks, dyno measurement deviations, indirect or consequential damages.
Ownership remains with BR-Performance until full payment. BR-Performance may retain the vehicle until payment is completed.
Invoices are payable upon receipt. Late payment results in statutory interest and fixed compensation, in accordance with Belgian law.
Complaints must be submitted via the official complaints procedure and are handled within 14 working days.
BR-Performance is not liable for non-performance due to force majeure, including but not limited to war, strikes, supply shortages, fire, floods, or government restrictions.
All intellectual property remains the exclusive property of BR-Performance. Software is licensed, not sold, and may not be copied, transferred, or modified.
Vehicle modifications may affect emissions, performance, approval status, insurance, and legality. The customer bears full responsibility for compliance with regulations and consequences of modifications.
The customer authorizes BR-Performance to take and use photos and videos of the vehicle for commercial purposes, subject to privacy safeguards.
Invalidity of one clause does not affect the others. Belgian consumer law applies where relevant.
Only Belgian law applies. Courts of Mechelen (or the consumer’s residence) have exclusive jurisdiction.
The Dutch (NL) version of this document is the only official and legally binding version.
This English translation is provided for informational purposes only.
